Returns & Exchanges
At Heartbreak Hill Running Company, we want you to love your gear as much as your run; if you are not satisfied, you can return or exchange items within 30 days of purchase. Items must be in their original, unworn condition with all tags attached to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email and secure it to your package.
Ship Your Gear
Drop off your package at any authorized carrier location, ensuring all original packaging and components are included inside.
Receive Your Refund
After our team inspects your return, we will process your refund to the original payment method or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing